Last updated: 16 September 2026
Enquiries and confirmed bookings
Submitting a form, using the calculator or sending a WhatsApp message is an enquiry. Your booking is confirmed when our team confirms availability, the agreed itinerary, fare and any required advance. Keep the written confirmation for your reference.
Fares and inclusions
Package prices and calculator results are starting estimates. The confirmed quote should state the vehicle, route, travel date, distance or duration limits and included charges. Toll, parking, state tax, night allowance and driver allowance may be additional when applicable. Ask for the total expected charges before paying.
Outstation and local travel
Outstation estimates use a minimum billable distance of 250 km, or the actual distance if higher. Multi-day minimums, extra stops and local package limits must be agreed before booking. Changes to your route or travel time may change the fare.
Advance and payment
Any advance amount, payment method and balance due will be shared in the booking confirmation. Pay only through details confirmed by our team and keep your receipt. No single advance percentage is advertised for every trip.
Passenger responsibilities
Provide accurate pickup details and passenger counts, arrive at the agreed time and follow vehicle capacity and safety instructions. Tell us about luggage or accessibility needs before confirming so we can discuss an appropriate vehicle.
Changes and delays
Contact us as early as possible for changes. Availability and revised charges must be confirmed. Traffic, weather, road closures and attraction opening times can affect an itinerary; our team will discuss practical alternatives where possible.
Cancellations and help
Our Cancellation Policy explains the standard advance refund schedule. Any different package-specific conditions must be shared and accepted before payment. Contact us promptly if there is a booking or service concern. These terms do not exclude rights available under applicable law.