Last updated: 16 September 2026
Cancel or change your booking
Call or WhatsApp us with your booking name, phone number, travel date and pickup details. For a clear record, send the cancellation request in writing on WhatsApp or email. The timing is measured from receipt of your request to the confirmed pickup time, using Indian Standard Time.
Standard advance refund
| Cancellation received | Advance refunded |
|---|---|
| 24 hours or more before pickup | 100% |
| 6 hours or more, but less than 24 hours before pickup | 50% |
| Less than 6 hours before pickup, or no-show | No advance refund |
This schedule applies to the advance, not the full trip price. If you paid more than the agreed advance, unused balance payments are refunded after any separately agreed charges are accounted for. Any non-refundable third-party bookings must be identified and accepted before payment.
Refund processing
Eligible refunds are targeted for processing within 5–7 working days after cancellation confirmation, normally through the original payment method. Bank or payment-provider processing can add time. Contact us with your booking details if a refund is delayed.
Rescheduling
Changes to the date, vehicle or route depend on availability. Ask our team for the revised fare and whether any cancellation charges apply before accepting the change.
If we cancel
If we cannot provide your confirmed cab, we will offer an alternative for your approval or refund the amount paid for the unprovided cab service. You do not have to accept an alternative.
Exceptional circumstances
For emergencies, severe weather or road closures, contact us promptly. We will review rescheduling and refund options based on the circumstances and any services already provided. This policy does not limit rights available under applicable law.